The company will deliver products to customers via company J&T Express Co., Ltd. ( J&T Express) which is a delivery via express registered parcel The customer is responsible for the shipping cost according to the amount. and the weight of the product. The company will inform the customer of the shipping cost on the order confirmation page.
during the ordering process Customers can check the shipping costs in the “Order” frame.
After the customer completes the order and payment for the product, the company will deliver the product no later than the next business day. The customer will receive a code number for checking the delivery status. The delivery time will be as detailed below:
- Within Bangkok area: 1 – 3 business days
- Outside Bangkok area: 3 – 5 business days
to know the delivery information more clearly You can bring the Order number received after ordering, inquire via PETCHPLOY BRAND during business hours 09.00 – 17.00, the following contact channels:
Line: @petchploybrand Email : Petchploybrand@gmail.com or at number 095-730-5421
or if there is a parcel number, you can check it from https://www.jtexpress.co.th/index/query/gzquery.html
Conditions for canceling an order
- The company reserves the right to cancel the customer’s purchase order. If checked does not meet the conditions of the order or there is a mistake in the price and product information. petchploybrand.com will endeavor to display as accurate and as possible the price and description of the Products displayed on the Platform as accurately as possible. There was an error with the price of the product you ordered on petchploybrand.com. will inform you asap
- You acknowledge and agree that your access may contain inaccuracies. If you are dissatisfied or find that the product description does not match the actual product You can proceed to receive after-sales service. to obtain a refund or request a replacement for a new product in accordance with the product return policy of petchploybrand.com See details of the return policy.
- In the event of an error in the information or price of the product This may cause product shortages or other problems that make petchploybrand.com Unable to ship items. You and petchploybrand.com Have the right to cancel that order if your order is cancelled. but you have already made the payment via petchploybrand.com will process the refund according to the company’s refund policy View refund details
- petchploybrand.com We reserve the right to cancel the order immediately. If checked It is a trade that is not correct according to the conditions prescribed by the company or it is a commercial contract.
If you have questions related to price of the product Product description or product color Please contact via Line : @petchploybrand or at the number 095-730-5421
How can a customer cancel an order?
- In the event that the customer has not paid for the product or has chosen to pay for the product by cash on delivery (COD), the customer will contact via LINE. https://line.me/R/ti/p/%40mkw9358f or at number 095-730-5421 before 5 PM. to notify the cancellation of the order Such items will be canceled immediately.
- In the event that the customer has completed the payment Both payment via credit card or pay in cash for customers to contact via Line Line: @petchploybrand or at number 095-730-5421 before 5 PM. Available every day during business hours. The staff will check the delivery status. If the product has not yet been delivered will cancel the delivery and refund the customer According to the form of payment within 15 – 30 working days
- In the event that the customer does not have a phone call requesting to cancel the order but want to cancel the order when the product is delivered to the customer from the transport company staff Let customers contact us online Line: @petchploybrand or at number 095-730-5421 every day during business hours 09.00-17.00 to notify the refusal to receive the product The company will refund the price of the product to the customer according to the product list. and according to the form of payment There is a return period of 15-30 business days, which reserves the right to consider canceling the receipt of the product as appropriate. and from the consideration of the customer service staff Please contact via Line : @petchploybrand or at the number 095-730-5421
The customer cancels the order. When will I receive my refund?
- We are ready to process refunds to customers. The refund depends on the format. Payment of customers who have made a purchase order. The processing time will be 15 – 30 days, depending on the payment method of the customer.
If an order has been canceled will I receive a refund of all I paid?
- We are ready to refund the customer for the amount of money the customer has made the payment. If the customer’s purchase items with shipping cost included, we will refund the shipping cost. combined with the cost of goods returned to the customer according to the customer’s payment style Within the specified period of 15 – 45 days, the staff will contact to inform the status of the operation via Line, email or phone number that the customer has notified.
Return Policy The company allows the customer to choose a full refund. Or choose to make another product list instead. However, the company There are certain requirements for the return process.
Customers can return the product for the following reasons.
- Damaged – The product was damaged during shipping.
- Inoperable – The product does not perform as described in the manufacturer’s specifications.
- Incorrect / Wrong Product – Not the product the customer ordered (for example, wrong size or wrong color).
- Product/Parts Not Received – The product/part specified in the package is missing.
- Product does not match the stated specifications – The product does not match the specifications, description, or image stated on the website. (This issue is a consequence of a website error/incorrect information.)
General conditions for returns
- within 7 days from the date of receiving the product
- Customer has proof of purchase (order number, order statement, packing slip, bank account)
- The product must be in new condition and be returned. in the original packaging with all accessories (including instruction manual, product warranty card, product certificate of authenticity) and free gifts received.
- The product must not be used or installed or entered into any information.
- All sealed items must not be opened.
Items to be returned must be unused. packed in original packaging with instruction manual, accessories and invoice Returned merchandise will be inspected by the Company’s product quality department. to assess breakdowns and damage When the product arrives at the company’s warehouse This process can take up to 3 business days, replacements or refunds will be processed after approval by the Quality Assurance Department. In the event that the department finds that the product does not meet the conditions as stated above or the product is not defective as the customer informs, the company reserves the right not to return and send the product back to the sender without prior notice.
The company reserves the right not to return the product in the event that
- Product does not meet expectations / Dissatisfied – Product does not meet customer expectations.
- Change your mind – the customer doesn’t need the product anymore.
before return shipping The customer must notify the intention to return the product to the company first, then the company will coordinate and inform the shipping process and the address that will be sent back to the customer
Refunds for promotional purchases with coupons or gift cards.
- for discounted items The refund amount will be the same as the amount that the customer paid for the product. And not the original value of the product price. For example, if a customer buys a discounted product for 500 baht, but the original price of that product is 1,000 baht, the company will refund the customer for 500 baht.
- If the customer orders with Coupon or Gift Card The Company will refund the amount purchased by the customer and give a replacement coupon or gift card to the customer.